Technical Services

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Why choose Southgate Technical Services?

Tailored service contracts
Dedicated service when and where you need it
Protection for your investment and support of ESG goals
Expert Technicians you can rely on
Advanced tools and technology

Get in touch with our Technical Services team

Tailored service contracts

We never start with a templated contract. We carry out a comprehensive assessment that includes detailed evaluations of your equipment inventory – and its usage demands, to create a customised maintenance programme to provide remedial and preventative servicing including packaging machine repair and cart repair, matched to your specific needs and your budget.

Dedicated service when and where you need it

We come to you. Our mobile service team come directly to your location to provide on-site maintenance and repairs and equipment maintenance, minimising downtime and ensuring your equipment is quickly operational and ready for use.

Regional Service Clinics suitable for larger-scale repairs or where on-site servicing isn’t feasible. Our strategically located regional clinics across the UK and Europe providing routine servicing to complex repairs, including strapping machine repairs and pallet wrapping machine service.

Return to Base options are ideal for extensive repairs that require specialised equipment. We ensure your machinery is expertly serviced at our facilities, optimising performance and extending equipment life. The technical service centre is preeminent at repairing strapping machinery, air pillow, water-activated tape machines, and other packing equipment.

Dedicated service when and where you need it

Protection for your investment and support of ESG goals

Our Technical Services is aimed at extending product life for years into the future. Through expert machine maintenance, we help protect your CapEx, give you a better total cost of ownership ROI and improve your productivity.

By helping you to repair strapping machines and extend the working life of your existing equipment, rather than replace with new products, you reduce your organisation’s carbon footprint, helping you meet your ESG goals.

Expert Technicians

Our skilled team offers comprehensive servicing, from carts and trolleys to large machines, whether they are from Southgate or other manufacturers, as well as maintenance and repair services for packing, ensuring full Health & Safety compliance and optimal performance. Our team are also on hand to help you identify what is worth repairing and what has come to the end of its useful life.

Our team also provide strapping machine service and packaging machine service to ensure your equipment is running its best. Additionally, we offer operator training services for safe, efficient and productive equipment use to get the maximum performance from your capital investment and minimise preventable damage and downtime.

Advanced tools and technology

With the Southgate ServAgree app, we make it easy to manage your servicing needs efficiently, providing detailed customised reports and an asset register to help you plan maintenance, audit your equipment and track service history.

Our service logs enable us to spot equipment failure patterns and carry out remedial actions if there is a persistent issue such as pallet wrapper service needs or ongoing issues with your strapping machine repair.